Information We Collect

When you reach out to arrange corporate floral designs or gift services, we gather information you knowingly supply. This may include your full name, company name, email, phone, delivery locations, and detailed specifications for your floral requests. Payment details are collected when you place orders, and are securely handled via our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

HarborQuillSerene respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal information with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal data inside our organization.

Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold significant rights regarding your personal data. Depending on relevant laws, you may be eligible to access, rectify, erase, or limit the use of your information.

To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable timeframe as mandated by applicable law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and the purpose of collection.

Cookies and Website Tracking

Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how users engage with our site. Cookies enable us to recall your preferences and assess site performance.

You can manage cookie preferences via your browser settings. Nevertheless, turning off certain cookies could impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external third-party sites or services. This privacy policy covers only HarborQuillSerene and our site. We are not liable for the privacy practices of unrelated sites.

We encourage you to examine the privacy policies of any third-party sites you access via links on our platform.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.

We invite you to periodically review this policy to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.